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Whether we are talking about automation and self-service, multichannel implementations, or even transforming into a customer-centric organization, the speed and extent of the changes seem to always be increasing. Naturally, this can be overwhelming.

The Customer Service Experience conference, co-located with the ever-growing CRM Evolution and SpeechTEK conferences, is the answer to your thirst for knowledge about customer service. Bringing together seasoned practitioners with detailed case studies, expert consultants who have done the work, and sage thought leaders with excellent methodologies and frameworks to help you understand the present and prepare for the future, the conference consists of a series of talks that cover the following:

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